Shipping & returns
We deliver to the following countries:
Germany: The cost of standard delivery is €6.90 . From an order value of €200.00, shipping is free. The costs for the return must be borne by the customer.
Zone1 EU: Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic. Shipping costs: €11.70 Shipping is free for orders over €400.00.
Zone1: Non EU: Lichtenstein, Switzerland Shipping costs: 19.80€ from an order value of 500.00 € the shipping is free.
Zone2 EU / Non EU: Andorra, Great Britain, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City Shipping costs: €11.80
Zone3 EU: Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania Shipping costs: €11.95
Zone3 Non EU: Albania, Bosnia-Herzegovina, Faroe Islands, Greenland, Iceland, North Macedonia, Montenegro, Norway, Republic of Moldova, Serbia, Ukraine, Belarus Shipping costs: €19.70
Rest of the world: Shipping costs: €36.50
Shipping costs depend on the country of delivery and the amount of the order.
The costs for the return must be borne by the customer.
Additional fees in Switzerland for customs and import must be paid by the customer.
You can enter different delivery and billing addresses in the checkout. Please note, however, that this may lead to problems with the payment method Klarna (purchase on account).
Within Germany we always ship with DHL (GoGreen). In all other countries we use DHL Express as a service provider.
If you have a customer account, you can call up the current status of your order. You will receive a tracking number with the shipping confirmation, which you can use to track the shipment.
The shipping time of your orders on working days up to 1 p.m. will be shipped the same day with DHL. Delivery by DHL takes place within 1-3 working days. If this cannot be met due to material delivery delays, you will be informed of this by our service team.